Frequently Asked Questions

ORDERS

Why can't I see Afterpay/Zip at checkout?

Most likely you on the Shop Pay express checkout.

Scroll down to the very bottom and tap "Check out as guest" to use the normal checkout with Afterpay & Zip. (see images below)

 

How long does shipping take?

All orders are sent via NZ Post Overnight Courier (next business day delivery for most addresses in New Zealand).

Any orders placed before 3pm (NZST) Monday - Friday (excluding public holidays) are dispatched same day.

Please see our shipping page for further details.

Can I pick up my order in person?

Beauti is online only, however we do offer extremely fast shipping for only $6 incl GST.

We also have an excellent 60 day return policy so you can try our products risk free.

I want to return my order for a refund or exchange, what do I do?

Please contact us and we’ll get back to you with instructions. Further details can be found on our refunds & exchanges policy page.

Do you offer bulk buying or wholesale rates?

If you make large purchases for your beauty salon, home business or training school we can offer very competitive discounts. Please contact us for details.

Where do I enter my discount code?

Mobile: On the Checkout page, tap "Show order summary" (see images below):

 

Desktop: On the Checkout page (see image below):

 

PRODUCTS

Are your products safe?

With proper care, used by trained professionals our products are completely safe to use.

Safety Data Sheets are available for our products upon request.